Warranty Policy

General Warranty Coverage This Warranty Policy applies to all headphones, earbuds, microphones and personal audio accessories purchased from our website. We provide standard warranty service to guarantee product quality and normal usability for every global customer. All warranty services follow consistent, transparent and industry-compliant standards, aiming to protect users’ legitimate consumption rights and ensure reliable long-term usage experience of personal audio devices.
Valid Warranty Conditions The official warranty service covers all non-human induced factory defects and functional failures that occur during normal daily use of products. Qualified warranty issues include abnormal sound output, sound distortion, static noise, unstable wireless connection, charging failure, abnormal battery performance, microphone pickup failure and other inherent functional faults caused by factory production problems. Products that fail to work normally under standard usage scenarios are eligible for official warranty support.
Warranty Service Content Within the valid warranty period, we provide professional troubleshooting, technical maintenance, parts replacement and product replacement services for all eligible defective products. Our after-sales team will analyze product faults and provide targeted solutions according to actual conditions. For products that cannot be effectively repaired, we support free product replacement to ensure users can obtain normally functioning personal audio equipment without additional consumption costs.
Excluded Warranty Situations This official warranty does not cover damage and faults caused by improper human operation or external factors. Warranty invalidation scenarios include unauthorized disassembly, private modification, manual repair, water damage, impact damage, severe surface wear and scratch damage caused by personal use. Product failures caused by incompatible equipment connection, incorrect power supply, abnormal system matching and non-standard usage environments are also not included in the warranty scope.
Daily Usage and Maintenance Guidelines To extend the service life of personal audio devices and maintain stable performance, users are recommended to follow standard daily maintenance specifications. Avoid long-term excessive volume playback, avoid overcharging and long-term idle power loss, and keep the product dry, clean and free from external extrusion and collision. Proper daily maintenance can effectively maintain the sound quality performance, connection stability and battery durability of headphones, earbuds and microphones.
Warranty Application Procedures Users can initiate warranty applications through our official customer service channel when encountering eligible product faults. Customers need to provide valid order information, product fault description and corresponding picture or video evidence for verification. Our professional after-sales team will complete review and respond with targeted solutions in a timely manner, ensuring the whole warranty process is simple, efficient and transparent.
Compatibility with After-Sales Rules This warranty policy is fully compatible with our official return and refund regulations. Products with factory quality defects can enjoy warranty maintenance or replacement services, and also comply with our long-term return cycle rules. All warranty processing procedures are unified with the platform’s after-sales service system to form a complete and standardized user protection mechanism for personal audio products.
Policy Update and Interpretation We reserve the right to update and optimize this Warranty Policy according to product iteration, service upgrade and industry standard adjustment. Updated policy contents will be published on our official website and take effect immediately. Continued use and purchase of products on the platform means recognition and acceptance of the latest warranty service terms.

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